Contact & FAQ

Let’s Connect

Have a question about the product, the pre-order process or when the product will be available near you? We’d love to hear from you, send us a message and someone on the REAAL team will get back to you with all the details.

Customer Service: 1-800-645-5626

Shipping Policy

US & CANADA ORDERS:
A shipping and handling fee of $ is added to each order.

Most of our products are shipped within 24 business hours. Our shipments go FedEx, so you must use a physical address – No PO Boxes. Call us if you need assistance or you want to ship outside the continental US. 1-800-645-5626

Your order will be assigned a tracking number and it can be tracked via the FedEx website at www.FedEx.com. You will be emailed a confirmation that your order has shipped along with the tracking number.

Orders placed after 2:00PM EST time will be shipped the following business day. We ship orders Monday through Friday excluding holidays. Orders placed Saturday and Sunday will be shipped Monday.

Return and Refund Policy

REAAL’s Customer Service department can be reached by telephone at 1-800-645-5626 or via our contact form located at https://reaalmuscle.com/contact/. Our normal business hours are Monday through Friday, 9:00 am to 5:00 pm (Eastern Standard Time).

We observe the following holidays:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Where do I send my returns?
REAAL
4800 T-Rex Avenue
Boca Raton, FL 33431
(800) 645-5626

What can I return?
You may return most new, unopened items sold and fulfilled by REAAL within 30 days of delivery for a full refund. During the holidays, items shipped by REAAL between November 1st and December 31st can be returned until January 31st.

When will I get my refund?
Usually we are able to provide refunds in about 2-3 weeks. Most refunds are fully refunded in 10-14 days after we receive and process your return.

Proof of Purchase:
Please note that refunds, replacements and exchanges are only issued for products that were purchased directly through the official REAAL website (www.reaalmuscle.com).

You must be able to provide a receipt showing that your products were purchased directly from REAAL to be eligible for a refund, replacement or exchange. We will not accept returns for merchandise that was purchased from anywhere other than the official REAAL website.

Supplements:
Requests to return Supplements purchased directly through the official REAAL website for a refund, replacement or exchange must be submitted to REAAL’s Customer Service department within thirty (30) days from the date of purchase, and the product cannot be more than 75% used. Please call or email Customer Service to inquire about a return or exchange. Once Customer Service has verified your merchandise is eligible, you will be issued a return label through email.

Apparel and Gear:
Requests to return REAAL apparel and gear purchased directly through the official REAAL website must be submitted to REAAL’s Customer Service department within thirty (30) days from the date of purchase. To be eligible for a return, replacement or exchange, apparel and gear must be unworn and unwashed with the tags still attached. Once Customer Service has determined your merchandise is eligible, you will be issued a return label through email.

Final Sale Items:
REAAL will not accept returns and/or issue refunds, replacements or exchanges for products listed as “Final Sale”.

Manufacturer Defect:
REAAL will only issue replacements of merchandise purchased through other authorized retailers in the event of a manufacturer defect. REAAL is responsible for determining the eligibility of a product for exchange due to a manufacturer defect. To replace a product under these conditions, please contact us via our contact form located at https://reaalmuscle.com/contact/ within 30 days of your purchase.

Does REAAL contain caffeine?

No, all REAAL formulas are caffeine-free

What is the source of the essential amino acids?

Non-GMO corn is used as the base for a natural fermentation process that produces the amino acids in REAAL.

When do I use REAAL for maximum benefit?

There is no wrong time to use REAAL….when you wake up, prior and/or after exercise, sipping throughout the day.  One tip, though, is that we often recommend taking it before you go to bed at night so your muscles are being “fed” before being depleted of nutrition as part of a normal, healthy night’s sleep.

Is REAAL gluten-free?

Yes

Where is REAAL produced?

REAAL is produced in the USA, in a GMP certified facility, with premium materials from around the world.

Are all EAA formulas the same as long as they include all 9?

No, multiple studies confirm that in order to maximize protein synthesis, the EAAs need to be in the exact ratio that Dr. Wolfe has researched and developed.

Why does REAAL mix clear and all of the others have color?

In order to deliver clean, effective and pure vegan amino acids, we decided the product did not need to be polluted with heavy dyes and coloring.

Is it true BCAAs alone can prevent you from getting lean?

There are several new studies that show BCAAs do in fact spike your insulin levels and therefore can accelerate the process sugars can be turned into fat.  This process may prevent you from breaking down glucose as quickly.

Should I cycle off using REAAL?

REAAL is a combination of amino acids that are essentially the building blocks of protein. Protein can safely be taken every day.  Amino acids are very safe and necessary to our daily health.

Can I stack REAAL with my other supplements?

Absolutely.  REAAL is stimulant free, and very light in flavor so stacks well with your other supplements.  Use in conjunction as you see fit.

What is Informed Choice?

Informed-Choice is a certification program for sports supplements, raw materials, and manufacturing facilities, which assures athletes that products carrying the Informed-Choice mark have been regularly tested for substances considered prohibited in sport. In addition, Informed-Choice also ensures that products have been manufactured to high quality standards. Responsible supplement companies have made Informed-Choice part of their existing quality assurance systems to ensure their products are safer for athletes to use.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt
0